I had a story of mine posted to a popular blog, thanks to my CEO.
http://blog.capterra.com/9-real-tales-of-tech-support-gone-wrong-and-how-to-save-yourself/

I'm story 9.


========================

Copies of my favourite reviews

========================

Kristen D@@@

Zoe is incredibly professional, knowledgeable, and really put us at ease after a potential identity theft situation involving our laptop.  Not only did she take care of our laptop, she advised us of what to do to remedy the situation in its entirety. Prices are also very reasonable, especially considering the high level of customer service.

https://goo.gl/maps/X3vkRBosv1fk8uvP8


Adelaida Bennett@@@

Zoe did an amazing, very prompt repair on my iPhone. Replaced the screen and resurrected the phone after someone drove a car over it. Thank you!  Go to Computer Repair Doctor on King Street for any phone, computer, or electronic repair needs.

https://goo.gl/maps/nPzVtHU6ioGKWtfz7


Andreas Wallendahl@@@

Zoe is really helpful and knowledgeable.  She makes the fact that your non responsive computer isn't coming back to life more manageable and has all the solutions for recovery and recourse

https://goo.gl/maps/MTeFKJ2Q1KyrtpfM6


Julie Chambers@@@

Wanted to compare notes and costs for potential repair of my iPhone to the Apple Store.  Less expensive by about 30% and Zoey easily earned my confidence in the Computer Repair Doctor as legitimately able to make the repair correctly.  I asked Zoey far more questions than originally intended because she was so knowledgable and interesting to listen to!

https://goo.gl/maps/eD1K8yBzZGQuGuCy7


J Rob@@@

Zoey and Phillip were absolutely the BEST. Both were professional, knowledgeable and courteous. The cost of the work and care provided were outstanding. They will be where my electronics go from now on!

https://goo.gl/maps/YGgepsf2wRxJr8xb8


Samara Nche@@@

Zoey was so friendly and helpful. I can’t express enough my gratitude for the service I received today at such a stressful time when I thought I would lose all the data on my phone. I highly recommend coming here. They actually care about their customers, Apple could learn a thing or two.

https://goo.gl/maps/bcBtP1vufij2NGh17


Hickle Bear@@@

This place is awesome. Right downtown and near a parking garage if you need it. The staff worked with me to try and find the right part in order to repair my laptop. Sadly, we got pulled around by a third party vendor who wouldn't send the right part. 


I want charged for the time they held onto my PC and they communicated with me each step of the way. I will definitely be bringing my computer back if it has any more issues. Special thanks to Phillip and Zoey for working with me to try and fix my issue. I know it was a real pain trying to get the right part. Keep up the good work.

https://goo.gl/maps/sHXJfbUTqTfYuqN78


Daniel Reed@@@

I needed specialty repair for my camera while working in the area and Zoe was my hero! Very methodical work, excellent at communicating what was going wrong with my camera. Trust this company.

https://goo.gl/maps/ZXdjKeHvY2oV2ooX8


Gina Quick@@@

Zoey was great!  Very informative and a wonderful personality!  Thanks so much for fixing the cracked screen on my laptop!  Thank you.

https://goo.gl/maps/Moq328ajrcVrL5hy7


Laura Michaels@@@

Incredibly fast & amazing service. I LOVE the sense of humor the owner (Alex) has infused into his business. Zoey was faster than a speeding bullet. Swore my laptop would be faster than it was at it's birth, & it is. The  Insistence I return to take care of any issues I may have was quite reassuring. I highly recommend Computer Repair Doctors if you need help with your computer, tablet, iPhone, Android, etc.

https://goo.gl/maps/Eo1ZcAYpPFiQnd4D8


Anne Anderson-Sawyer

Zoe worked with us today to remove several browser hijacker and malicious extensions. She also helped us better understand several other features related to the use of our computers. Zoe is an amazingly knowledgeable technician. She is also patient and professional. Her assistance and this service was immensely valuable to us. I highly recommend Computer Repair Doctor (and especially Zoe!).

https://goo.gl/maps/im2eeBwXACnPYBZL8



Sarah S@@@

My experience was nothing short of amazing thanks to the incomparable Zoey. I dropped off my teenage daughter’s laptop and picked up a few parenting tips. Fabulous repair shop staffed by outstanding human beings. Thank you, Zoey!

https://goo.gl/maps/6PHdjvGn4hqXNjuC9


Holy lol this one is great^^^


J. Edward Black, Jr.@@@

Zoey is the penultimate computer repair tech. Straight to the point, efficient and easy to work with. Come here to be treated like then gem you are, rather than just another “apple” in the bin. ;-)

https://goo.gl/maps/zDs8zqpQmNZdV4VG6


========================

End of the favourite reviews list

========================


Richard Peterson

Iphone screen replacement. Zoe did a great job. Very happy with the repair and knowledge that Zoe has. She explained things well beyond our ability to comprehend it. She's brilliant. We walked away very satisfied with the repair that took less than 30 minutes. Great People.

https://goo.gl/maps/Z1szAn4GCZsgWaB37


Kristen Scott

I was headed to the mall to get the cracked screen on my daughter's iPhone fixed when I drove past this store. I'm so glad I stopped! Zoe was friendly and knowledgeable and quoted me a reasonable price for quality service. She didn't overwhelm me with sales pitches and upsells like other stores. I would highly recommend this store to anyone because they are honest and fair. I will definitely be referring my friends!

https://goo.gl/maps/Ef7SKtKE6FXRtpN57


Mariamne Ingalls

SO pleased to have found Alex and Zoe and Computer Repair Doctor! My cel phone would no longer charge and I wasn't sure if the battery was the only problem. Zoe checked out its basic health immediately and replaced the battery quickly. Very knowledgeable, friendly, reasonable pricing, and quick service! Also provided me with some tips and info on my device. Recommended!

https://goo.gl/maps/LUSrKTJSrp9Q1mN26


Steve Friedman

My 3 Year old LG phone would not hold a charge.  AT&T thought I needed a replacement but suggested I try this place out first.  Zoe Sutherland was GREAT, diagnosed the problem quickly and suggested a very affordable solution - which worked and let me keep my current phone.  Quick, courteous service. CRD has my highest recommendation.

https://goo.gl/maps/SV7qD8n6QMM23str9


Jill Radzin

What a fantastic find!  Had the "black screen of death" on my laptop and was devastated at the thought of losing all those pictures I failed to back up.  I need not have worried. Zoe got me all hooked up and all my files have been recovered. She is fabulous! Patient, informative and so helpful.  If you have computer troubles, look no further.

https://goo.gl/maps/FcxbjYap7fsEqhLx8


God Of Plush

I take all my computers here when I have a problem. They diagnose it for free and give you options to fix it right away.  Zoe was great and so helpful. My computer crashed and she helped me find a better, faster computer, for a lot less money than I would find somewhere else. Computer repair doctors are the best!

https://goo.gl/maps/pEZH6c8D41yWK5nm6


Richard Feuerman

Zoe was fantastic in diagnosing the problem with my Beats headphones. Computer repair doctors are honest and will not try to rip you off like some other repair shops! I have used their services many times and highly recommend them!

https://goo.gl/maps/XBTCW1snSgcL5tNeA


KB's Reality

I'd highly recommend this place to everyone I know! Took my daughter's iPhone 6 to be repaired. Zoe the tech working that day explained to my daughter important details about phone screens and batteries. She told us to give it an hour.. She text my phone 15 minutes later saying she was done. New screen, new battery, 15 minutes and less than 100 dollars. I am very pleased! Go! Ask for Zoe!

https://goo.gl/maps/V9hxkjthYW7WUiPr6


Chris Tatum

I would like to thank Zoe Sutherland for fixing my iPhone she was very helpful and I have learned a lot from my visit

https://goo.gl/maps/NEqeaZfUHC6Zeins7


Susan Nelson

What a great experience!  First of all, a human answers the phone and answered my questions so that I knew that I was coming to the right place for my computer's issues. They also made sure I knew what to expect.


Zoe and Alex fixed the problem while I waited in their very clean and comfy waiting area.  Plus they explained everything so that even I, a non-techy, could understand it.  


Many thanks!

https://goo.gl/maps/pyQh3oud1uPHkNmXA


Sjond Defer

Found this place via Google when I encountered issues with my laptop.

Once in the store, I was helped very quickly by Zoe. 

She is very professional and knowledgeable. She instantly started diagnosis on my laptop and within 10 minutes she found out what the most likely problem was. 

She gave me the option to fix it myself or with them with their cost. 

I think this is a very professional and capable repair store with honest employees. 

If any issues in with my laptops I will certainly go here first!

Thanks Zoe.

https://goo.gl/maps/zxdXnqkmsprjVMPe9


Michael Lewis

Was having a few assorted problems with my PC so I took it into CRD.  Zoe was the tech I discussed the problems with. I also had a chance to talk to Alex, the owner about what was going on with my machine.  These two really know computers. Zoe had an idea of what was needed to fix my problems and verified it by running complete diagnostics. She called me with an estimate and explained exactly what she would do.  She recommended a few things not the least of which was an SSD hard drive to replace the original HHD drive that came with the machine. She had it ready to go the next day and it is running better than when it was new.  It is faster than ever because of the drive. Exactly what she said would happen. Needless to say I don't want machine problems, but at least I now know the best place to take my computer for repairs. I'm glad CRD moved into the area.  Can't recommend them enough!

https://goo.gl/maps/GtKUEruCWPsCsthw9


Bradleigh Latimer

Zoe is amazing great quality service, they are helpful and caring.

https://goo.gl/maps/CY2jGaA54JsgSBmQ6


Ramsay Khan

Fabulous service. I am very pleased. Dropped off laptop thinking serious repair (motherboard issues, etc.). They checked it out at no cost (free estimates!) and found, hey, only a defective AC power cord. Whew! As Zoe, the manager said, "no repair, no charge." I got my machine back at no cost. I am tickled. As a result, I will bring in a scrambled drive to see about salvaging files. Thanks again.

https://goo.gl/maps/cYmrkK7Ds16K8LBv7


Rachel Crutchfield

This place is wonderful. Zoe the store manager and Phillip were quick with the diagnostic of my malfunctioning laptop and thoroughly explained the issues. The lasting impression  I received was of a staff who truly cares about quality work and quality customer service, which is hard to find nowadays. They go above and beyond, no doubt. I highly recommend them to college students nearby and those who need future repair work. The diagnostics are completely free so you have nothing to lose even if you choose not to repair the device in question.

https://goo.gl/maps/vrbo4Dpy75ikhRsC7



Meg Sawyer

Zoe is the best! She is super knowledgeable and was very patient with us. She helped us remove a browser hijacker and resolve an issue with malicious extensions that was driving us crazy. She also helped us find some documents that we thought were gone for good! I would absolutely recommend coming to see her if you ever need help with your computer or phone.

https://goo.gl/maps/R4Ci1nTphEGywjgv8




Kenneth Barker

Great service by Zoe. Fast and more reasonable pricing than Apple. Terrific experience.

https://goo.gl/maps/Tpz46ihKhuiktTDfA


Sara Isaac

Really awesome service. Zoe was very quick and efficent and got my phone ready within an hour. My phone looks awesome and was able to schedule appointment 5 minutes before walking in! Reasonable prices as well!

https://goo.gl/maps/f1hyoRfKA9xNcubn7


Malik Gist

The service was grrreeeeaaatttt Zoe was asammmazzzing. She was extremely friendly compassionate and knowledgeable about the situation at hand. She wa fun to talk to, and this will be my first stop for all my tech related issues. It’s to see that there are still nice people in the world!!

https://goo.gl/maps/uBpbDfQb5RP1nnic8


Mary Ruth Tribble

I am so grateful for Zoe at Computer Repair Doctor. I had water damage to my MacBook during a very busy and stressful time at work. Prior to coming to CRD I went by the Mac store. Within 5 minutes of my time there they were quick to discourage me from fixing it and wanted to sell me a brand new computer. I felt so frustrated and defeated. From the moment I walked in the door at CRD Zoe had a very calm and reassuring demeanor. My computer is up and running again thanks to her! Highly recommend this place.

https://goo.gl/maps/Rzchh2mqGGHoG6x7A


Patrick Haughney

Zoe was awesome and helped fixed my MacBook faster than anywhere else could!

https://goo.gl/maps/TsxKaM83AT9WdGMK9


dontpullupthedrawbri

Zoe was great, patient and helpful

https://goo.gl/maps/oivQymUej5SEbRRV8


Kevin Lowry

Zoe provided excellent service.  I highly recommend this company!

https://goo.gl/maps/TMbkS2kHBoZq4WH97


Ray Burns

Zoe was amazing - extremely knowledgeable on my MacBook Pro problem!! Would give  10 stars if I could

https://goo.gl/maps/bLyhevBhFEpuLcvP8


Carl Weiss

I brought my Nikon L610 camera for replacement of the battery door.  Although Zoe couldn't fix it, she spent significant time in the effort and explained to me what the problem is.  She is a true professional...

https://goo.gl/maps/WCHeUVbNTPpkJLTt6


Ramona Sires

Zoe is awesome!  Fast, efficient and very knowledgeable!  Best bar far!

Totally trust her! Am a repeat customer for a reason!

https://goo.gl/maps/HqNTqyUfSuaoTFc57


Stephanie Moore

Zoe was great - she fixed my screen and LCD and is super cool. Thank you!

https://goo.gl/maps/imZd2BNwmVNypnj8A


Matt Lattin

Super fast service replacing my laptop screen. Thanks Zoe!!

https://goo.gl/maps/pniNcme58EyRpRtL6


jim smyre

Ms. Zoe, manager, was amazing in her expertise and prompt attention to client and details of repair.  Excellent service, courteous interfacing, and satisfactory work timeline and quality of repair. I will definitely be back for more business and will certainly spread the word to my fellow professors and colleagues.

https://goo.gl/maps/B9xFCNiDKvBFBCDJ7


RunningBamboo Media

I have recently acquired a video editing hobby but was limited in my ability due to poor computer power. I had Zoe at Computer Repair Doctor build a suitable one. I am more than pleased with their work and my new computer. Thanks

https://goo.gl/maps/jUhvmujhVXxmuQU89


Robin Duner-Fenter

If I could, I would like to leave a 10 star review. I can not recommend Computer Repair Doctor enough. They go above and beyond and care about the work they do, and insure the customer is happy--Zoe is the best!!

https://goo.gl/maps/sNkuiiAtgha7Ceo99


Derek Byers

Zoe was phenomenal! She was very helpful in finding the right solution for my issue. Highly recommend using this business when facing a computer issue!

https://goo.gl/maps/vwakEab4rCS48v4q8


Patrick Kirby

Couldn't ask for a more honest or helpful experience. Very knowledgeable staff who will help with any questions you may have with seemingly infinite patience. Major shoutout to Zooey specifically who was incredibly pleasant and patient. Highly recommend.

https://goo.gl/maps/iJLjemzme8QquzXr8


John Dougherty

Best repair shop. Great communication, very knowledgable. The store manager Zoey was able to identify the issue right away. Highly recommend.

https://goo.gl/maps/1AXrYgFTEr1LU1sCA


Michael Preddy

Everytime I’ve come here my service has always been excellent. Zoey has always done a great job of keeping me informed and giving  me fast service! I will always bring my phone/laptop here when I need repairs done.

https://goo.gl/maps/6TXzpJKd17ngi9jJ8




Spencer Fair

This was an excellent experience!! Zoey was very friendly and very helpful, I would highly recommend this place to anyone. Rock bottom prices too 😉.

https://goo.gl/maps/tpZPWaeb3rCjk8ou8


Stephen Schmidt

Top drawer service and support.  Zoey provided awesome support in getting my 2009 27" iMac back from the dead.  Replaced a defective hard drive, including data recovery, and then assisted me when my system would not boot 2 months later (self inflicted).  Rates are EXTREMELY reasonable - prompt service, and they warranty their work. They also provide discounts for DOD, and Military. Free Quote!  You cannot go wrong. HIGHLY RECOMMENDED!

https://goo.gl/maps/esShPtP1YA9G2m7Y7


Cooper McMasters

Was here on vacation and Zoey fixed my phone screen and I was able to have fun all day and pick it up right before closing. Love this place, she was to the point and extremely knowledgeable, I thought that my history of screen breaking left me with enough knowledge to know what was wrong with my phone, but Zoey hit me with some knowledge and I learned a lot about my phone and how the last company to fix my screen almost wrecked my phone! Would recommend to every single person with a tech problem

https://goo.gl/maps/L1mBrVjRE5rCfW8E8


Greg Pali

From cracked cell phone screens to dropped external hard drives, they have helped me so much. This time we couldn’t recover data from my external hard drive because of the accidental damage that I caused but they thoroughly explained the problem and offered me a referral to a specialist that can repair the hardware. A+ and honest services provided. Zoey and Philip are the best!

https://goo.gl/maps/qGLsnesvxZku6DxVA


Mark Ellington DeCristoforo@@@

Zoey fixed my MacBook like new. The computer was soaked with water and had quinoa inside of it. I thought completely toast. Thanks to her and the team for doing a perfect job! Also, very quick work!

https://goo.gl/maps/sNoR71UzSCo2ZkGs8


Taylor Ross

Zoey was the best! Great experience and super super helpful and quick! My computer wasn’t charging and she fixed it within 15 minutes!

https://goo.gl/maps/ATUzCeAMcLq61Hqs5




Carrie Lesher

Zoey was great! I walked in with my MacBook Air and she knew the problem immediately. After double checking that the issue was solved she ran a diagnostic and let me know some other potential problems that could pop up in the future and how to take care of them. I will definitely be taking my computers to the Computer Repair Dr first in the future.

https://goo.gl/maps/1HoLSAw5Qw7gDJxV9


Ellie Langsam

Zoey took my sluggish computer, replaced my hard drive for a good price and now it's speeding right along! Thanks for fast, thorough, knowledgeable, and friendly service!

https://goo.gl/maps/QaYVDyBM2wyNWPjK8


Jayla Powell

My phone was in such a bad condition when I came to computer repair. The screen was cracked and my LCD was broken. Zoey fixed my phone very fast and the repairs were great. Good as new.

https://goo.gl/maps/gZusZYRrDdNXAzVCA


Phil Turner

Great repair techs (special shout out to Store Manager Zoey), can do almost any repair.  Faster, cheaper, and much better service than the Apple Store, and local business too!

https://goo.gl/maps/oxbD6CAD6xVTHdNUA


Scott Plumer

Great experience with Zoey, and free estimates will having me coming back here for

any of my electronic repairs!

https://goo.gl/maps/mFgnKdo9aALDq4Ai9


Jake Shafer

When you need expert technical support for a computer or smart phone there is fast and affordable help available here. I would recommend them with ease. Received expert aid from Texhnician Zoey during a recent visit that was much appreciated.

https://goo.gl/maps/chgLFTSNNfeygtcw8


Estee Gabay

I've used Computer Repair Doctor several times for repairs on my laptop. They are always prompt and friendly. Zoey is extremely knowledgeable and professional. I definitely recommend them!

https://goo.gl/maps/9K685rZ5zWZvgiJGA


Liam Zevgolis

Zoey was great and fixed my laptop no problem in a very timely manner! Much appreciated!

https://goo.gl/maps/RV11VhTXhx1Cknn19




Timothy Weldon

Zoey could not have been more professional  and brought my laptop completely back to life- FAST!  I depend on my computer for my small business so it's wonderful knowing I've got a solid go-to for any computer related problems!  Highly recommended!

https://goo.gl/maps/oNVu4Dz8bJaqf8ZU6


Patrick Thiedke

Zoey was great to work with! Honest and up front!

https://goo.gl/maps/BWyhGkuiJH9w8Aq59


Irwin W

Deserving a 6 star rating 

Plus Zoey is unbelievably great

Would go nowhere else but the computer doctor

https://goo.gl/maps/jCzAaXeFZCS923H4A


Spencer Nash

Computer Repair Doctor was super efficient with the repairs to my LCD screen. Eric and Zoey were great to work with!

https://goo.gl/maps/nMJwtfgwXt21dpmi8


Robin Kaip

Dropped my dead laptop off. Zoey, one of their technicians, was very knowledgable and you could tell she knew what she was talking about. She was able to retrieve all my data and then showed me how to move it to my new laptop in such a way that even my itunes play count was saved!

https://goo.gl/maps/CaNWonkQdvR83pww9


R Blake Smith

Best cell phone repair experience, thanks Zoey

https://goo.gl/maps/P1LVPejKcfm2EjQE6